Splunk Developer/Admin

• Maintaining a strong understanding of the principles and modern approaches to Monitoring and Alerting;
  
• Understand the use cases for ESM tooling (Dashboards, Metrics, Outcomes, etc.) by interviewing / workshopping with key stakeholders (Incident / Problem Team, Product owners, Infrastructure teams, SDMs);
  
• Understand the toolset capabilities from a use / consumption perspective;
  
• Leveraging Splunk to identify answers to business questions - developing queries, data models, analytic approaches and machine learning to identify pertinent data.
• Expand and standardise ESM implementation across all IT services, applications, and infrastructure ensuring consistent and appropriate monitoring is in place;
  
• Work with the wider ESM team and IT Operations management to enhance and evolve the capacity reporting functions in Splunk;
  
• Drive the adoption, automation, and self-service utilisation of ESM tooling within IT and beyond, mentoring / training stakeholders as required;
  
• Participate in Projects to deliver ESM capabilities, particularly information usage (Dashboards, Searching);
  
• Ensure that Capacity & Performance characteristics of ESM tools are managed and optimised, particularly from an End User perspective;
  
• Establish and maintain documented standards for ESM, around data structures and usage.

• Key Tasks
• Participate in projects delivering ESM capabilities, focusing on how they are used by the organisation;
  
• Act as a Subject Matter Expert for ESM toolsets, particularly Monitoring and Alerting, including 2nd line support for issues involving the data or how it is used;
  
• Review AIS Documentation for appropriate monitoring & Alerting coverage;
  
• Review CAB agenda for RFCs that have M&A implications;
  Attend CAB to challengewhere appropriate;
  
• Educate key stakeholders on the benefits and usage of strategic ESM capabilities;
  
• Drive optimisation of tool capabilities (for example, Dashboarding, ingestion, searching / queries);
  
• Maintain an understanding of a broad range of data, where it is collected from, and how it is used;
  
• Troubleshoot data integrity, queries, and process issues relating to ESM toolsets

Additional Job Description

• (Essential) Deep understanding of Enterprise Splunk deployments, and integrations with other ITOps management toolsets, from a data modelling / searching / visualisation / process perspective;
  
• (Desired) Splunk Core Certified Power User or higher.
• (Desired) Understanding of Cloud implementations (AWS preferable) and monitoring (e.G. Cloudwatch).
• (Desired) Detailed Understanding of Microsoft SCOM at an Administrator Level
• (Desired) Detailed Understanding of Grafana (AWS) for cloud Applications at an Administrator Level

• 3 Years or more working in a complex IT Operations and/or IT Service Management Environment;
  
• Understanding of market leading tools in the following capability domains:
  
• Log Aggregation (e.G. Splunk, Elastic)
• Application Performance Management (e.G. AppDynamics)
• Infrastructure Monitoring (e.G. SCOM, Entuity, BMC Truesight)
• Network Discovery (e.G. BMC Discovery, Entuity);
  
• Knowledge of working with Enterprise Splunk environments for IT Operational monitoring;
  
• Zest for data analytics, with an ability to quickly learn new systems and integrate their data;
  
• Multitask and solve complex problems;
  excellent troubleshooting skills, self-motivated and results driven.