Cisco UCCE Engineer

Should be part of design discussions of his/her own project or with peers Prepare the design document without any defects, covering all aspects of design mentioned in the SDD template Review the SDD prepared by other TMs and ensure that there are no design related, business related defects To own up and deliver his/her current project from start till end Candidate should be able build Customer Requirements Documents (CRDs), high and low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for consulting & implementation. Provide implementation support and interact with customer and customer's IT team during implementation and UAT phases Ensure that the efforts and schedule do not go beyond the planned efforts and schedule Get tasks done from the resources (SE and SSE) working on projects To front end the team on technical aspects to the customer and project manager during offsite and onsite Facilitate all the infrastructure, training, hardware and software requirements of the team through respective departments and functions Identify project related risks and act proactively Request appropriate resources that are needed for the project. If needed, should train engineers on specific areas Collect all project related critical learnings and ensure that the same is propagated in a project briefing meeting to the entire team for future improvements. Update knowledge base in portal and not just in SVN Interact with the customer to resolve any requirement / implementation related issues Ensure reusable components are used wherever applicable. Discuss this as part of design phase Strong working knowledge of Cisco Contact center components including ICM, CVP, UCCX, CUCM , Diallers, CTI, WFM and QM (Recording) Cisco UCCE / UCCX scripting or similar contact center application scripting experience Experience with CISCO Interaction Manager (CIM) {Web Collaboration, Chat, email}. Experience with CUIC or similar contact center reporting platforms Very Good understanding on IVR Call flows Multichannel Applications based on Cisco platform like Chat, Email, SMS, Social Media Mining Good knowledge on Oracle / SQL Database. Strong knowledge in Recording solutions like Verint / NICE/Calabrio Understanding of Data center Technologies including Storage Area Networks (SAN), virtualization (VMware), and Cisco's Unified Computing System (UCS).