Sr. Manager – Operations

The Senior Manager of Operations for Mid Back-Office (MBO) will lead the MBO team to deliver efficient, scalable, and high-quality support services across regions. This role demands a strategic leader to manage complex operations, streamline processes, and drive continuous improvement. Responsibilities include centralizing MBO processes to ensure consistency and align with global objectives.

Key Responsibilities:

Leadership & People Management:

• Lead and mentor the MBO team, ensuring objectives and staff development are prioritized.
• Develop and implement strategies to enhance efficiency, productivity, and service quality.
• Establish and review performance metrics to achieve targets.
• Conduct regular meetings and track team performance for profit growth.

Operations Management:

• Oversee daily MBO operations to ensure efficient execution.
• Centralize MBO processes for consistent service delivery.
• Collaborate with finance, IT, and customer service teams to improve operations.
• Ensure compliance with regulatory and internal policies.

Process Improvement & Automation:

• Identify and implement process improvements and automation.
• Collaborate with IT to leverage technology for process optimization.

Stakeholder Management:

• Serve as the primary contact for regional and global stakeholders.
• Manage expectations and build strong relationships to align operational goals.

Project Management:

• Lead key projects to enhance MBO operations, ensuring timely and successful outcomes.
• Manage project budgets and resources effectively.

Risk Management:

• Identify and mitigate operational risks, implementing controls for business continuity.
• Develop contingency plans for potential disruptions.

Qualifications:

• Master’s or Bachelor’s degree in Business Administration, Operations Management, or related field. MBA preferred.
• 12+ years of operations management experience, particularly in back-office functions.
• Proven leadership in managing large teams with a focus on process improvement and automation.
• Strong understanding of finance, compliance, and customer service.
• Excellent project management skills with a track record of on-time, within-budget delivery.
• Exceptional communication and interpersonal skills.
• Experience with ERP systems (e.G., Dynamics 365) and process automation tools is a plus.
• Strong analytical and problem-solving abilities.

Competencies:

• Strategic Thinking
• Leadership and People Management
• Operational Excellence
• Project Management
• Change Management
• Risk Management
• Communication and Stakeholder Management

Work Environment:

• Occasional travel to regional offices may be required.
• Flexibility in working hours to accommodate global time zones.
• This role is based out of Noida office and will be 100% Work From Office.