Customer Success Manager

Location: Remote Timings: Standard 8-hour shifts within a 5-day work week, aligning with US Business Hours.

Key Responsibilities: ● Spearhead the client onboarding process, conducting strategic initial meetings to establish comprehensive and effective implementation plans. ● Ensure swift and effective resolution of client issues, maintaining a response time standard within 24 hours to uphold company’s high service standards. ● Monitor and enhance the productivity and efficiency of client projects, aiming for superior performance standards. ● Educate clients on advanced functionalities of our solutions, increasing their engagement and satisfaction. ● Facilitate strong alignment between client feedback and the product development roadmap. ● Drive innovation by recommending enhancements and new features that improve the customer experience. ● Design and produce sophisticated educational resources, such as detailed tutorial videos, to maximize client capabilities on the platform. ● Develop and implement effective change management strategies to ensure smooth adoption of our solutions by clients. ● Manage diverse projects with meticulous attention to detail and adherence to deadlines.

Requirements: ● Extensive experience in strategic problem-solving, analytical thinking, and high-level communication. ● A proven ability to oversee multiple priorities while maintaining a steadfast commitment to client-centric practices. ● An ongoing commitment to professional development and enhancing client engagements. ● A strong educational background in business, technology, or related fields, with a substantial understanding of the construction or software development industries. ● A robust background in operations management, demonstrating a thorough understanding of the principles and practices essential to this field.

A Glimpse into a Typical Week: ● Begin the week with strategic oversight of new customer implementations. ● Promptly address and resolve any client issues, maintaining quality service. ● Analyze customer projects from a strategic viewpoint to extract actionable insights. ● Participate in product development meetings, advocating for customer-centric feature enhancements. ● Create and distribute high-quality, educational content for client empowerment. ● Lead comprehensive project management efforts, ensuring cohesive stakeholder communication.