Retail Store Manager

  • Tiruchchirappalli
  • Caratlane A Tanishq Partnership
CaratLane, India’s first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable. With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today’s values and lifestyles.

Responsibilities: Communicate with the customer and sell with the complete product description Influencing and selling jewelry Addressing all customer queries Following up with the customers Ensure that the store is clean, safe, and presentable for customers Completing payment transactions; preparing merchandise for delivery Contributes to team effort by accomplishing related results as needed. Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Retaining the existing or new customers Maintain and monitor store inventory Coordinating with inter-departmental personnel Working on ERP systems, Magento, Ameo, etc

Skills Required: Knowledge of handling Retail Store Operations Selling & customer service Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage MIS Reporting Communication- Excellent spoken & written communication skills in English & regional language Computer operating knowledge Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP Excellent in Excel/spreadsheet Minimum 4-5 years of relevant experience in front-end retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand Experience in handling customer queries & grievance handling

Ability to work under a flexible schedule, including evenings and weekends. Extended working hours during festive and seasonal times Shift timing - 9 hours with strict adherence
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