Retail Store Manager

  • tiruchirappalli

CaratLane, India’s first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable. With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today’s values and lifestyles.


Responsibilities:

  • Communicate with the customer and sell with the complete product description
  • Influencing and selling jewelry
  • Addressing all customer queries
  • Following up with the customers
  • Ensure that the store is clean, safe, and presentable for customers
  • Completing payment transactions;
    preparing merchandise for delivery
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains inventory by checking merchandise to determine inventory levels;
    and anticipating customer demand.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information;
    identifying and investigating customer complaints and service suggestions.
  • Retaining the existing or new customers
  • Maintain and monitor store inventory
  • Coordinating with inter-departmental personnel
  • Working on ERP systems, Magento, Ameo, etc


Skills Required:

  • Knowledge of handling Retail Store Operations
  • Selling & customer service
  • Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage
  • MIS Reporting
  • Communication- Excellent spoken & written communication skills in English & regional language
  • Computer operating knowledge
  • Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP
  • Excellent in Excel/spreadsheet
  • Minimum 4-5 years of relevant experience in front-end retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand
  • Experience in handling customer queries & grievance handling


Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and seasonal times

Shift timing - 9 hours with strict adherence

Apply now

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