.. in more than 90 countries, focusing on research and applications in Healthcare, agriculture, conservation, and environmental fields. BGI has a proven .. and systems for precision medicine, precision agriculture, precision Healthcare, and other relevant industries. MGI is a leading producer and one of the .. read more
Primary Skills: • Excellent Communication Skills. • Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues • Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO • Familiarity with DLP and Encryption gateways. • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc • International Support experience preferable. • CCNA certification is preferable
Experience :• Minimum 2+ years of experience in TAC Environment like Firewall and SASE domains
. Roles and Responsibili • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. • Check the case queue and clear the cases in it before the end of the shift • Help customers with products and services. • Update ZD with case updates and set SLA accordingly • Manage caseloads & backlog in a timely manner, drive them for a closure • Take ownership for problem resolution, problem reproduction and escalation, • Escalate cases to the L2 team whenever required with proper documentation.
Experience :• Minimum 2+ years of experience in TAC Environment like Firewall and SASE domains
. Roles and Responsibili • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. • Check the case queue and clear the cases in it before the end of the shift • Help customers with products and services. • Update ZD with case updates and set SLA accordingly • Manage caseloads & backlog in a timely manner, drive them for a closure • Take ownership for problem resolution, problem reproduction and escalation, • Escalate cases to the L2 team whenever required with proper documentation.
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