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Job Descrption
The role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service.
Monitoring Applications, underlying servers (Linux/Windows)
Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)
Preparation of Technical documentations
Basic Linux/Windows system administration
Handling L1/L2 operational tasks such as performance & root cause analysis, runbook-based resolution of incidents.
Ensure sufficient cover is maintained to support the operational shifts
Escalation and notification of production issues
Must Have:
Bachelor’s Degree
Freshers can also be considered
Excellent written and verbal communication skills
Must be a good team player.
Flexible, ‘can-do’ attitude and willing to take responsibility
Microsoft tools:
Outlook, Word, Excel (Desirable)
Eager to learn and update one’s knowledge
Good to Have:
Demonstrably high focus on customer service
Experience in Linux or Windows servers
Good knowledge in monitoring tools.
Familiar with Problem/Incident/Change management process (ITIL)
Good to have 1-3 years’ experience in IT operations
Linux trained or certified (RHSE/RHCSA) or any cloud technology certifications
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