.. English Teacher Location: Nadiad Job Description: EEC is seeking passionate English Teachers to join us. Your responsibilities will include: Teaching English grammar, reading, writing, listening, and speaking skills. Utilizing EEC’s comprehensive syllabus and teaching materials. Focusing solely on .. read more
Experience: 10+ Years Key Skills: UCCE Implementation, IVR Call Flow Design Shift – 24/7 Rotational
Job Description: Should be part of design discussions of his/her own project or with peers Prepare the design document without any defects, covering all aspects of design mentioned in the SDD template Review the SDD prepared by other TMs and ensure that there are no design related, business related defects To own up and deliver his/her current project from start till end Organizing, planning and prioritizing the task based on multiple projects assigned. Candidate should be able build Customer Requirements Documents (CRDs), high and low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for consulting & implementation. Provide implementation support and interact with customer and customer's IT team during implementation and UAT phases Mentor developers working in projects and ensure that they deliver bug free solutions Ensure that the efforts and schedule do not go beyond the planned efforts and schedule Get tasks done from the resources (SE and SSE) working on projects To front end the team on technical aspects to the customer and project manager during offsite and onsite Facilitate all the infrastructure, training, hardware and software requirements of the team through respective departments and functions Identify project related risks and act proactively Request appropriate resources that are needed for the project. If needed, should train engineers on specific areas Ensure that SVN is updated by the team everyday Collect all project related critical learnings and ensure that the same is propagated in a project briefing meeting to the entire team for future improvements. Update knowledge base in portal and not just in SVN Travel onsite - if required Interact with the customer to resolve any requirement / implementation related issues Interact with various Teams / technology partners / third party to resolve any project related technical issues Making sure of process compliance of self and the team involved in the project Capture all POCs in documents and update to team, portal and SVN Ensure reusable components are used wherever applicable. Discuss this as part of design phase Strong domain knowledge in multiple Contact Center Technology / platforms Strong in domain specific design aspects Good experience in domain specific project implementation Process awareness Strong working knowledge of Cisco Contact center components including ICM, CVP, UCCX, CUCM , Diallers, CTI, WFM and QM (Recording) Cisco UCCE / UCCX scripting or similar contact center application scripting experience Experience with CISCO Interaction Manager (CIM) {Web Collaboration, Chat, email}. Experience with CUIC or similar contact center reporting platforms Very Good understanding on IVR Call flows Multichannel Applications based on Cisco platform like Chat, Email, SMS, Social Media Mining Good knowledge on Oracle / SQL Database. Good understanding of various telecom Standards and Protocols (RFC, ITU, IETF, SIP, H.323). Good understanding on LAN / WAN / MPLS. Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN, etc.
Job Description: Should be part of design discussions of his/her own project or with peers Prepare the design document without any defects, covering all aspects of design mentioned in the SDD template Review the SDD prepared by other TMs and ensure that there are no design related, business related defects To own up and deliver his/her current project from start till end Organizing, planning and prioritizing the task based on multiple projects assigned. Candidate should be able build Customer Requirements Documents (CRDs), high and low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for consulting & implementation. Provide implementation support and interact with customer and customer's IT team during implementation and UAT phases Mentor developers working in projects and ensure that they deliver bug free solutions Ensure that the efforts and schedule do not go beyond the planned efforts and schedule Get tasks done from the resources (SE and SSE) working on projects To front end the team on technical aspects to the customer and project manager during offsite and onsite Facilitate all the infrastructure, training, hardware and software requirements of the team through respective departments and functions Identify project related risks and act proactively Request appropriate resources that are needed for the project. If needed, should train engineers on specific areas Ensure that SVN is updated by the team everyday Collect all project related critical learnings and ensure that the same is propagated in a project briefing meeting to the entire team for future improvements. Update knowledge base in portal and not just in SVN Travel onsite - if required Interact with the customer to resolve any requirement / implementation related issues Interact with various Teams / technology partners / third party to resolve any project related technical issues Making sure of process compliance of self and the team involved in the project Capture all POCs in documents and update to team, portal and SVN Ensure reusable components are used wherever applicable. Discuss this as part of design phase Strong domain knowledge in multiple Contact Center Technology / platforms Strong in domain specific design aspects Good experience in domain specific project implementation Process awareness Strong working knowledge of Cisco Contact center components including ICM, CVP, UCCX, CUCM , Diallers, CTI, WFM and QM (Recording) Cisco UCCE / UCCX scripting or similar contact center application scripting experience Experience with CISCO Interaction Manager (CIM) {Web Collaboration, Chat, email}. Experience with CUIC or similar contact center reporting platforms Very Good understanding on IVR Call flows Multichannel Applications based on Cisco platform like Chat, Email, SMS, Social Media Mining Good knowledge on Oracle / SQL Database. Good understanding of various telecom Standards and Protocols (RFC, ITU, IETF, SIP, H.323). Good understanding on LAN / WAN / MPLS. Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN, etc.
