.. we are driven by the desire to learn, solve problems, and create impactful solutions. Our mission is to develop software that makes salespeople love selling and empowers them to be unstoppable. We foster a culture of mastery, growth, and creativity, where every team member is encouraged to push their .. read more
Hi Dear,
Good Day !
Warm greetings from CSS Corp, Chennai !!!
Below is the Job Description for your reference,
Domain:
Telecom VOIP Platform
Location:
Chennai
Shifts:
24x7 ( US Shift )
Skills Required:
- Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
- Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
- Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
- Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.
Common Job description:
1) Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
2) Timely handoff (escalation) of cases that require technical assistance to NOC etc.
3) Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
4) Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise
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