Walkin For Customer Service at Kolkata (Job Location: Pune) on 12th and 13th September 2024

  • Kolkata
  • Infosys Bpm
Greeting from Infosys BPM Ltd.,

We are hiring candidates for Experience for Customer Service. Please walk-in for interview on 12th and 13th Sept 2024 at Kolkata.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.

https://career.infosys.com/jobdesc? jobReferenceCode=PROGEN-HRODIRECT-188434

Interview details:

Interview Date: 12th and 13th Sept 2024 Interview Time: 10.00 AM till 1:00 PM

Interview Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Please find below Job Description for your reference:

Job Location : Pune

Skill

- Customer Service

Education

- Full time graduation

Experience

- 0-2yrs

Job Description

Job Description: Sr process executive /Process specialist (as per experience)

Location: Pune Employment Type: Full-Time.

Customer Service JD:

Key Responsibilities :

- Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables :

Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate

- Additional certifications in customer service/upskilling

Documents to Carry:

Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.

Regards, Infosys BPM Recruitment team. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
Apply now

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