Walkin For Service Desk At Kolkata (Job Location: Pune) On 12th And 13th September 2024

  • Kolkata
  • Infosys Bpm

Greeting from Infosys BPM Ltd.,


We are hiring candidates for Experience for Service Desk. Please walk-in for interview on 12th and 13th Sept 2024 at Kolkata.


Note:
Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.


https:
//career.Infosys.Com/jobdesc? jobReferenceCode=PROGEN-HRODIRECT-188434


Interview details:


Interview Date:
12th and 13th Sept 2024

Interview Time:
10.00 AM till 1:
00 PM


Interview Venue:


Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)


Please find below Job Description for your reference:


Job Location :
Pune


Skill - Service Desk


Education - Full time graduation


Experience - 1-2yrs


Job Description


Job Description:
Sr process executive /Process specialist (as per experience)


Location:
Pune

Employment Type:
Full-Time.


Service Desk JD


  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
  • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
  • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
  • Productivity applications like Microsoft office tools.
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value
  • Work from Office


Must to adhere and non-negotiables :


  • Excellent in communication
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24*7, flexible shifts
  • 100% WFO, no hybrid



Documents to Carry:


  • Carry a printout your updated resume.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)


Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance.


Regards,

Infosys BPM Recruitment team.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Insert your email to proceed to Infosys Bpm's job offer

or