Wifi / Wireless Technical Support _ Immediate Joiner

  • Noida
  • Tech Mahindra

Job Title:
Wifi / Wireless Technical Support (Telecom)

Location:
A20, Sector 60, Noida

Shift Window:
5 PM to 4 AM

Job Type:
Full-Time, Work from Office



Job responsibility


- Provide technical support over the phone to end customers and enterprise customers facing issues such as:

- WiFi connectivity problems

- Login issues

- WiFi connected but no internet access

- Slow internet connection

- Diagnose and troubleshoot network-related issues efficiently.

- Guide customers through step-by-step solutions to resolve their technical problems.

- Ensure customer satisfaction by delivering a high level of service and maintaining a professional demeanor.

- Document and escalate complex technical issues to higher support levels as required.

- Adhere to company policies and procedures for troubleshooting and issue resolution.


Requirements:


- Experience:
1-3 years of experience in technical support, preferably in the telecom industry.

- Technical Skills:

- Strong understanding of WiFi networks, routers, and internet connectivity.

- Basic knowledge of networking protocols, IP addressing, and troubleshooting tools (e.G., ping, tracert).

- Communication:
Excellent verbal communication skills in English, with the ability to explain technical concepts clearly and concisely.

- Problem-Solving:
Ability to think analytically and solve problems effectively in a fast-paced environment.

- Availability:
Willingness to work in a shift window of 5 PM to 4 AM.

- Location:
This is an office-based role in Noida.

- Immediate Joiners:
Candidates available to join immediately will be preferred.


Education:


- A bachelor’s degree in a related field (e.G., Computer Science, IT) is preferred, but not mandatory if the candidate has relevant experience.

Apply now

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