.. your clients (B2B) Requirements: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. 2-4 years of experience in a marketing .. Within a short span of time, Nalanda was able to establish 83 branches (COCO) and became a household name in eastern part of India specially in West Bengal .. read more
Work Experience
- Analysis – Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Maintain data integrity
- Knowledge (What the person must know):
Understanding of operational process, logical thinking, reporting and analysis - Should be open to change, Multi-tasking skills
- Ability to manage real time queues and skill changes
- Communication between Team Locations to effectively manage the staff
- Ensure is able to effectively manage floor discipline
- Ability to think on toes and take accurate decisions which will help in meeting the service goals
- Meet Real Time Adherence
- SLA – Service Level/Abandon Rate Targets met on a consistent Basis
- Real Time Reporting – Timeliness & Accuracy
- Client Management – Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
- Ability to handle high level data analysis and data
Eligibility
- Minimum 1-year experience in Real Queue Management
- Should have minimum exposure in Call Center environment for 2 years’
- Good knowledge of MS Excel & tool based RTA experience.
- Should have good communication skill
- Ability to think strategically and work in terms of business opportunity and growth
- Candidate should be ready to work in a 24*7 environment
- Ability to handle pressure and a natural go getter
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