Yardi/Mri Support Analyst

  • Chennai
  • Quantra Technology Solutions

Position:
4 openings


Job Type:
Permanent (Full Time)


Job Description:
  1. Manage Level 1 & 2 Support:
    Oversee and handle all tickets and queries from the Client through the helpdesk.
  2. Client Communication:
    Participate in relevant calls with the Client to maintain strong working relationships, identifying and addressing risks and issues promptly.
  3. Security and Access Management:
    Maintain the security and access framework within the Yardi/MRI Platform, including user security, permissions, and menus.
  4. Reporting and Analysis:
    Generate reports and assist with issue analysis as needed.
  5. Platform Maintenance and Enhancement:
    Support the upkeep and improvement of the Yardi/MRI Platform.
  6. Troubleshooting:
    Assist in resolving technical and operational issues.
  7. Continuous Learning:
    Stay updated on new features and updates within the Yardi/MRI suite of products.
  8. Cross-Functional Collaboration:
    Work with cross-functional teams to ensure smooth operation and integration of the Yardi/MRI Platform with other systems.
  9. Support Consulting Team:
    Assist the Consulting team in promoting best practices and enhancing the overall user experience of Yardi/MRI.
  10. Administrative Tasks and Special Projects:
    Perform other administrative tasks and handle special projects as assigned.
The Successful Applicant:
  • Experience:
    2-3 years of experience in a similar role within the Real Estate industry.
  • Technical Skills:
    Proficiency in Microsoft Office Suite, especially Excel and Word. Experience with Yardi/MRI products is essential.
  • Attention to Detail:
    Strong attention to detail and accuracy.
  • Communication Skills:
    Excellent customer service, communication, and interpersonal skills.
  • Time Management:
    Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Problem-Solving:
    Proactive problem-solving skills and the ability to work independently as well as part of a team.

Interested Candidates are requested to send their profile to hr@quantratech.com